FAQ
 | How long is the warranty period of the product? |
| The warranty period of our machine is 24 months, but it does not include filters and consumables. |
| Do your machine consumables have detection and protection functions, such as RFID and chip systems? |
| Yes, the consumer bottle is equipped with RFID (chip) for protection. |
| After purchasing your machine, can we buy ink from a local ink supplier for use? Or can we only use your ink? |
| It can be purchased locally, but we need to buy our chip. |
| How long does it take for the ink to dry? |
| Quick drying |
| How do I know your machine is working properly? |
| Before delivery, we test each machine and adjust it to the best condition. If you have special production requirements, we can also customize the machine for you. |
| Can this printer print my products? |
We have a water-based ink cartridge and a quick-drying ink cartridge for different materials. Most products can print out EXP date, batch code, barcode, QR code, serial number, logo and other printing information. |
| Can small characters import fonts by themselves? |
| Yes. |
| What model options are there for the nozzle? |
S100 nozzle options are: 60U and 75U S200 nozzle options are: 40U, 50U, 60U, 75U S3000 nozzle options are: 40U, 50U, 60U, 75 |
| Is there a white ink machine? |
| Yes. |
| What is the fastest printing speed? |
576m/min |
| What is the maximum number of print lines? |
5 lines |
| Can I choose the print clarity? |
Yes, there are three options: fast, standard, and high definition |
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